Ragi.design provides bespoke, project-based creative and consulting services — brand strategy, identity design, digital product design, packaging, and communication work. Because deliverables are custom and knowledge-intensive, refunds are governed by milestone completion rather than a blanket 30-day return window typical of physical goods.
The initial paid strategy phase is refundable in full if cancelled within seventy-two (72) hours of payment and before any research, interviews or written strategy work has commenced. Once discovery activities have begun, the fee is non-refundable but is credited in full toward the next stage should you choose to continue.
Most brand, digital and packaging engagements are billed in milestones:
- Milestone 1 (kick-off deposit): refundable within 72 hours of payment if the project has not yet started; non-refundable thereafter.
- Milestone 2 (mid-project): refundable pro-rata based on completed deliverables at the point of cancellation.
- Milestone 3 (final delivery): non-refundable once final files have been delivered.
Every refund calculation is documented in writing and shared with you before it is processed.
If we cannot start work within the timeline agreed in your proposal, you are entitled to a full refund of any deposit paid — even beyond the 72-hour window.
Monthly retainer fees are payable in advance and are non-refundable once the retainer month has commenced. You may cancel a retainer with fifteen (15) days written notice; the retainer will end at the close of the current billing cycle.
If you have made a duplicate payment, an incorrect payment, or an accidental payment, please email accounts@ragimedia.com within seven (7) days. Verified duplicates are refunded to the original payment source within five to seven business days for domestic transactions and seven to fourteen business days for international transactions.
Approved refunds are issued to the original payment method:
- Cards / UPI / Net Banking / Wallets (domestic): 5 – 7 business days after approval.
- International cards / cross-border payments: 7 – 14 business days after approval, subject to issuer and correspondent bank processing.
- Bank wire / SWIFT: 7 – 21 business days, less applicable bank charges.
Razorpay refund reference numbers are shared with you the moment the refund is initiated.
The following are non-refundable once incurred or delivered:
- Third-party costs paid on your behalf (fonts, stock, photography, printing, hosting, domain, plugin licences)
- Completed and delivered final files
- Approved milestones
- Applicable taxes already remitted to the government
In rare cases where we cannot continue an engagement — for example, a serious conflict of interest, a client's failure to provide required inputs, or a breakdown in working relationship — we will refund any prepaid amount pro-rata to work not yet completed, and hand over usable interim deliverables where appropriate.
Send a written request to accounts@ragimedia.com (with your invoice number, transaction reference and reason). We will acknowledge within one business day and confirm the refund decision within five business days.
Please contact us before initiating a chargeback with your card issuer or bank. Chargebacks bypass our internal resolution process and can delay legitimate refunds. Where a chargeback is filed, we will respond to the issuing bank with the proposal, communication trail and delivery evidence via Razorpay's dispute portal.